7-Day Window
Request returns within 7 days of product delivery for a hassle-free exchange or refund.
Intact Seals Only
For safety reasons, products must be unopened with original labels and seals fully intact.
Free Reverse Pickup
We schedule a complimentary return courier pickup directly from your registered delivery address.
Return Eligibility Criteria
To maintain the integrity and clinical safety of our Ayurvedic remedies, strict eligibility criteria apply:
- Medicinal Oils & Churnas: These must be stored in cool, dry conditions. Returns are only accepted if the outer shrink wrap and inner safety cap seal are completely untouched.
- Custom Formulations: Herbs custom-blended by our panel of Vaidyas following consultation are prepared specifically for your dosha balance and are non-returnable.
- Damaged during transit: If your glass decanters or jars arrive broken or leaking, please photograph the package immediately and contact our care team within 24 hours of delivery.
The Return Process
Submit Request
Go to your orders history page and click "Request Return", or email our support desk with your order ID and reason.
Verification & Approval
Our team reviews your request (and attachments, if damaged) within 24 business hours. You'll receive a confirmation email.
Reverse Courier Pickup
A verification courier agent will arrive to inspect the packaging and collect the item. Please ensure it is packed securely in the original shipping box.
Refund Initiated
Upon warehouse inspection, your refund is credited back to your bank account or payment card within 5-7 days.
Frequently Asked Questions
For safety, hygiene, and efficacy reasons, we cannot accept returns on any Ayurvedic formulations, churnas, or oils once the protective outer safety seal has been opened or tampered with, unless there is a physical defect in the packaging.
Dhanvantari Ayurveda provides complimentary reverse pickup services for all eligible returns within India. You will not be charged any return shipping fee.
Once your returned item arrives at our warehouse and passes quality checks (usually within 48 hours of receipt), we initiate the refund. It takes 5-7 business days to reflect in your original payment method.
Yes, you can cancel your order directly from your account dashboard or by emailing support within 2 hours of placing the order for a full refund.
Still need guidance?
Our wellness support Vaidyas and executives are available 24/7 to answer shipping, product usage, or refund enquiries.